IT Service Management (ITSM) and IT Asset Management (ITAM)

IT Service Management is IT thinking about the delivery of IT to the business, while IT Asset Management is managing the
actual IT assets – hardware, software, and related information. Technology and best practices (ITIL frameworks) are now
enabling IT assets to be managed in a service management model.

Applying best practices and leading software technology to the management of physical assets – all physical assets, including IT, drives down the costs of ownership, increases return on investment and supports license agreement compliance.Combining Total Resource Management’s (TRM) asset
management expertise, extensive understanding of the base architecture of Maximo and using the ITIL framework, we can help your organization implement Tivoli® Asset Management for IT (TAMIT) and Tivoli® Service Request Manager (TSRM)
Tivoli® Asset Management for IT
As a one-stop solution, managing IT assets with Tivoli

Asset Management for IT will:

1. Help control the costs of IT assets (hardware, software and related information) throughout their entire lifecycle
2. Enable underutilized assets to be redeployed
3. Avoid over purchasing
4. Support better decision-making (budgeting, procurement and maintenance) with relevant and consolidated data about contracts, leases, licenses,
warranties and more
5. Mitigate compliance violation risks in terms of license agreements and regulatory requirements.

Tivoli® Service Request Manager (TSRM)
Tivoli Service Request Manager – enables better IT service delivery by allowing you to:

1. Manage both call-based and catalog-based requests with integrated service desk software and service catalog
2. Implement best practices for incident and problem processing
3. Request IT services through published service offerings
4. Use proven workflows for faster time to value

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MAXIMO Virtual Training by Deanna Lenz